Montréal, May 6, 2025 - The CSF is innovating with the addition of two new features to its secure online platform for members: an interactive FAQ (frequently asked questions), accessible at all times, and a live chat service with an agent. These new functionalities enhance the CSF's service offering by facilitating access to the most frequently sought information, and by providing members with a tool that enables them to quickly obtain answers to their questions thanks to a new mode of communication.

The introduction of these services is part of a broader approach to continuous innovation at CSF, which relies in particular on robust and scalable technological solutions to serve its members with rigor and reliability:

• The introduction of chat represents a significant step forward in optimizing interaction with users, as this new tool adapts to today's digital preferences
• The interactive FAQ, for its part, will enable members to obtain answers to their questions, even outside CSF opening hours

These developments come at just the right time, as the end of the continuing education cycle is fast approaching, a time when members are particularly numerous in requesting CSF services.

“Our members want clear, instant answers at any time of day. With these new tools, we are offering them dynamic support that meets their expectations,” points out Marie Elaine Farley, President and CEO of the CSF. “By supporting our members with digital services tailored to their needs, the CSF is proactively fulfilling its mission to protect the public. By greatly facilitating access to information, it helps prevent errors and supports best professional practices.”